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Money Back Guarantee claims must be received within 30 days from the initial date of order.
The 30 Day Money Back Guarantee applies to supply of Spectrographic Limited and is limited to the refund of said product by the Customer stated on order placed.
Products can not be returned and a full refund claimed once the customer has removed from original packaging and made use of any and all parts of the equipment or consumable product provided.
A Customer may only use the 30 Day Money Back Guarantee once per piece of equipment or consumable item.
The 30 Day Money Back Guarantee does not apply to certain offers and promotions including, reduced and/or clearance items and any product on promotional offer. The Company recommends that the Customer checks the Terms & Conditions applicable to the offer before placing an order.
The 30 Day Money Back Guarantee is not available where the Customer has breached any part of these General Terms & Conditions.
In order to qualify for the Guarantee, any request for full refund on purchase must include the following information; Full name of account holder, email address, telephone number and reason for cancellation.
The Guarantee does not include the refund of any additional costs included .
The Guarantee only applies to the Customer’s initial equipment or consumable purchase. Therefore no refunds will be given for any additional or optional services or products added by the Customer including installations and/or pre paid servicing.